As a Remote Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot. Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat. Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues. Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software. Help customers navigate a variety of tools & features within HubSpot.
Remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting
Adapt quickly to changing priorities and customer needs
Customer Relationship Management
Account Management
Time Management
Prospecting skills
Technical skills
Communication
Process Improvement
Detail Oriented
Goal-Driven
Self directed
According to JobzMall, the average salary range for a Customer Support Specialist is $38,000 - $54,000 per year. This is based on the latest market data available from Indeed, ZipRecruiter, and PayScale.
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HubSpot is a developer and marketer of software products for inbound marketing and sales. It was founded by Brian Halligan and Dharmesh Shah in 2006. Its products and services aim to provide tools for social media marketing, content management, web analytics and search engine optimization.
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