Customer Support Specialist - German

At HubSpot, we're looking for a motivated, experienced Customer Support Specialist - German to join our ever-growing team in Dublin, Ireland. As a Customer Support Specialist, you'll be a key member of the Support team, helping our customers in the German-speaking market get the most out of our products. The successful candidate will be an experienced customer support specialist, with excellent communication skills in both German and English, and a passion for helping customers. You should also have a strong understanding of HubSpot's suite of products and a proven record of providing outstanding customer service. If you're looking for an opportunity to join an innovative and fast-growing company where you can develop your customer support skills and make a real impact, then this could be the perfect role for you!

Responsibilities:

1. Handle customer inquiries and resolve customer issues in both German and English in a timely manner.
2. Provide technical support and troubleshooting assistance for HubSpot's suite of products.
3. Monitor customer feedback and proactively identify areas for improvement.
4. Develop and maintain relationships with customers and ensure customer satisfaction.
5. Participate in customer training sessions and provide feedback on customer service processes.
6. Create and update customer service documentation, such as FAQs and user guides.
7. Stay up-to-date on product features and changes to ensure customer support accuracy.
8. Collaborate with other departments to ensure customer needs are met.

According to JobzMall, the average salary range for a Customer Support Specialist - German is between $30,000 and $50,000 per year. However, this salary range can vary depending on the company, job experience, and geographic location. For example, Customer Support Specialists in the United States may make more than those in Germany. Additionally, salaries may be higher for experienced professionals with a strong understanding of the German language.

HubSpot is a developer and marketer of software products for inbound marketing and sales. It was founded by Brian Halligan and Dharmesh Shah in 2006. Its products and services aim to provide tools for social media marketing, content management, web analytics and search engine optimization.