AVP, IT Service Management

Welcome to Humana, a leading healthcare company dedicated to helping our members achieve their best health. We are currently seeking a talented and experienced individual to join our team as the AVP of IT Service Management. In this role, you will be responsible for overseeing the management and delivery of IT services to support our business operations. We are looking for a highly motivated and strategic leader with a strong background in IT service management. If you are passionate about driving innovation and excellence in IT service delivery, and possess the necessary qualifications and skills, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies to ensure efficient and effective delivery of IT services to support business operations.
2. Oversee the management of IT service delivery processes, including incident management, problem management, change management, and service level management.
3. Collaborate with cross-functional teams to identify and address IT service issues, and implement solutions to improve service delivery.
4. Monitor and analyze service performance metrics to identify areas for improvement and ensure service level agreements are met.
5. Lead and mentor a team of IT service management professionals, providing guidance and support to ensure high-quality service delivery.
6. Manage relationships with internal stakeholders and external vendors to ensure seamless integration and delivery of IT services.
7. Develop and maintain IT service management policies, procedures, and standards to ensure compliance with industry best practices and regulatory requirements.
8. Stay current with emerging technologies and industry trends to drive innovation and continuous improvement in IT service delivery.
9. Prepare and present reports to senior management, highlighting key performance indicators and making recommendations for improvement.
10. Foster a culture of collaboration, innovation, and continuous learning within the IT service management team.

According to JobzMall, the average salary range for a AVP, IT Service Management is $120,000 - $150,000 per year. However, this can vary depending on factors such as location, experience, and specific job responsibilities. Some AVP, IT Service Management positions may offer a higher salary range, up to $200,000 or more, while others may offer a lower salary range, closer to $100,000. It is important to research the specific job market

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.