Consumer Service Operations Professional

Are you a customer-centric professional looking for a rewarding career opportunity? Humana is seeking a dedicated and knowledgeable Consumer Service Operations Professional to join our growing team. In this role, you will play a crucial role in providing exceptional service to our valued members and ensuring their needs are met with the highest level of quality. If you are passionate about making a positive impact in people's lives and possess strong communication and problem-solving skills, we want to hear from you! Join us in our mission to help our members achieve their best health and well-being.

1. Provide excellent customer service to Humana members by addressing their inquiries, concerns, and needs in a timely and professional manner.
2. Act as the first point of contact for members, actively listening to their needs and providing appropriate solutions and resources.
3. Utilize strong communication skills to effectively relay complex information to members, ensuring they have a clear understanding of their benefits and services.
4. Demonstrate a deep understanding of Humana’s products, services, and policies to accurately address member inquiries and resolve issues.
5. Collaborate with cross-functional teams to ensure a seamless and positive member experience.
6. Continuously enhance knowledge and skills through training and development opportunities to maintain a high level of expertise in the healthcare industry.
7. Maintain detailed and accurate records of member interactions, ensuring confidentiality and compliance with HIPAA regulations.
8. Identify and escalate any potential issues or concerns to the appropriate teams to ensure timely resolution and member satisfaction.
9. Act as a brand ambassador for Humana, promoting our values and mission to improve the health and well-being of our members.
10. Embrace a customer-centric mindset and proactively seek opportunities to improve processes and enhance the member experience.

According to JobzMall, the average salary range for a Consumer Service Operations Professional is between $30,000 to $60,000 per year. However, this can vary depending on factors such as the specific industry, location, and level of experience. Some professionals in this role may earn higher salaries, especially in fields such as healthcare or finance, while those with less experience may earn lower salaries. It is important to research the specific job market and industry to get a more accurate understanding

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.