Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you have a strong background in healthcare and a desire to help others navigate the complexities of insurance? If so, Humana is looking for a Customer Success Agent to join our team. As a Customer Success Agent, you will play a crucial role in ensuring our customers receive the best possible experience with our company. From assisting with insurance inquiries to resolving issues and providing support, you will be the main point of contact for our valued customers. We are seeking a highly motivated and empathetic individual with excellent communication skills and a commitment to delivering top-notch service. If this sounds like you, we would love to hear from you!
- Provide exceptional customer service to all Humana customers.
- Be the main point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
- Utilize strong knowledge of healthcare and insurance to assist customers with any questions or concerns.
- Act as an advocate for customers, ensuring their needs are met and their experience with Humana is positive.
- Demonstrate empathy and understanding towards customers, especially when dealing with difficult or sensitive situations.
- Maintain a high level of knowledge and understanding of Humana's products and services in order to effectively assist customers.
- Collaborate with other departments and teams to ensure a seamless customer experience.
- Stay up-to-date on industry trends and changes in healthcare and insurance to better assist customers.
- Use effective communication skills, both written and verbal, to clearly and concisely convey information to customers.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Continuously strive to improve and enhance the customer experience.
- Meet and exceed established performance metrics and goals.
- Adhere to all company policies and procedures.
- Attend training and development sessions to stay updated on company policies and processes.
- Display a positive attitude and represent Humana in a professional manner at all times.
Strong Communication Skills: A Successful Customer Success Agent At Humana Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs.
Empathy And Customer-Centric Mindset: Humana Values Employees Who Can Understand The Needs Of Their Customers And Provide Personalized Solutions. A Customer Success Agent Should Be Able To Empathize With Customers And Have A Customer-Centric Mindset.
Knowledge Of Health Insurance Industry: As A Healthcare Company, Humana Expects Its Customer Success Agents To Have A Good Understanding Of The Health Insurance Industry. This Includes Knowledge Of Various Plans, Coverage Options, And Industry Regulations.
Problem-Solving Abilities: Customer Success Agents At Humana Should Be Able To Think Critically And Come Up With Creative Solutions To Address Customer Issues And Concerns. This Requires Strong Problem-Solving Skills And The Ability To Handle Challenging Situations With Calmness And Professionalism.
Team Player: Humana Values Collaboration And Teamwork, And A Customer Success Agent Should Be Able To Work Effectively With Other Team Members To Provide The Best Possible Customer Experience. This Includes Being Open To Feedback And Willing To Help Others When Needed.
Communication
Product knowledge
Conflict Resolution
Active listening
Empathy
Patience
Problem-Solving
Adaptability
Customer advocacy
Technical Proficiency
Time-Management
Relationship-Building
Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Agent in Louisville, KY, USA is between $34,000 and $54,000 per year. This can vary depending on factors such as experience, company, and industry. Some companies may also offer additional benefits and bonuses to their Customer Success Agents.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started