Inbound Contacts Representative

Are you a compassionate and driven individual with a passion for helping others? Do you have excellent communication skills and a knack for problem-solving? If so, we have an exciting opportunity for you to join our team at Humana as an Inbound Contacts Representative.In this role, you will be the first point of contact for our valued members, providing exceptional customer service and support. Your ability to empathize and actively listen to their needs will be key in ensuring a positive and successful interaction. As an Inbound Contacts Representative, you will have the opportunity to make a difference in the lives of our members by providing them with the guidance and resources they need to navigate their healthcare options.To excel in this role, you must possess excellent communication and interpersonal skills, the ability to multitask and prioritize, and a strong attention to detail. A background in customer service or healthcare is preferred, but we are also open to candidates with a strong desire to learn and grow in the industry. Join our team at Humana and make a difference in the lives of our members every day.

1. Serve as the first point of contact for members, providing exceptional customer service and support.
2. Empathize and actively listen to members' needs to ensure a positive and successful interaction.
3. Use excellent communication skills to effectively communicate with members and provide guidance and resources to help them navigate their healthcare options.
4. Demonstrate a high level of compassion and a strong desire to help others.
5. Utilize problem-solving skills to handle and resolve any member inquiries or concerns.
6. Maintain a professional and courteous demeanor in all interactions with members.
7. Multitask and prioritize effectively in a fast-paced environment.
8. Pay close attention to detail to ensure accuracy in all member interactions and documentation.
9. Continuously learn and stay updated on Humana's products and services to provide the best support to members.
10. Collaborate with team members and other departments to provide a seamless and positive experience for members.
11. Adhere to all company policies and procedures, as well as regulatory guidelines.
12. Handle confidential information with discretion and maintain member privacy at all times.
13. Stay organized and maintain accurate records of member interactions and inquiries.
14. Participate in ongoing training and development opportunities to enhance skills and knowledge.
15. Contribute to a positive and inclusive work environment by promoting teamwork, respect, and diversity.

According to JobzMall, the average salary range for a Inbound Contacts Representative is between $28,000 and $42,000 per year. This can vary depending on location, level of experience, and company. Some higher paying positions may offer salaries up to $50,000 or more per year. It is also common for companies to offer bonuses and commission opportunities for Inbound Contacts Representatives.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.