Patient Services Coordinator

At Humana, we are dedicated to helping our members achieve their best health and well-being. As a Patient Services Coordinator, you will play a crucial role in providing exceptional customer service and support to our members. We are looking for a compassionate and detail-oriented individual who is passionate about helping others and has a strong understanding of healthcare operations. If you are a team player with excellent communication skills and a desire to make a positive impact on people's lives, we encourage you to apply for this rewarding position.

1. Provide exceptional customer service to members by addressing their inquiries and concerns in a timely and professional manner.
2. Serve as the primary point of contact for members, healthcare providers, and other stakeholders to ensure a seamless and positive experience.
3. Assisting members with navigating and understanding their healthcare benefits, including eligibility, coverage, and claims information.
4. Collaborate with other departments within Humana to ensure all member needs and requests are addressed efficiently and accurately.
5. Keep up-to-date with all company policies, procedures, and guidelines related to member services.
6. Maintain accurate and detailed records of member interactions and inquiries in a timely manner.
7. Actively identify and escalate any potential issues or concerns to the appropriate departments for resolution.
8. Assist members with scheduling appointments, coordinating transportation, and other necessary services.
9. Educate members on preventive care and promote healthy lifestyle choices to improve their overall well-being.
10. Continuously strive to improve processes and procedures to enhance the member experience.
11. Attend training and development sessions to stay updated on industry trends, regulations, and best practices.
12. Adhere to all HIPAA regulations and maintain strict confidentiality of member information.
13. Collaborate with team members to achieve individual and team goals.
14. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Patient Services Coordinator in Louisville, KY, USA is between $33,000 and $45,000 per year. Factors such as years of experience, education level, and specific job duties can affect the salary range for this position. Additionally, the specific company and industry may also play a role in determining the salary for a Patient Services Coordinator in Louisville.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.