Provider Call Center Inbound Contacts Representative

Welcome to Humana, a leading healthcare company dedicated to helping people live healthier and happier lives. We are currently seeking a highly motivated and customer-focused individual to join our team as a Provider Call Center Inbound Contacts Representative. In this role, you will be the first point of contact for our valued providers, assisting them with inquiries about claims, benefits, and other services. As the face of Humana, you will have the opportunity to make a positive impact on our providers' experiences and help them navigate the complexities of the healthcare industry. If you are a great communicator, problem solver, and have a passion for helping others, we want to hear from you!

1. Serve as the first point of contact for providers, answering calls and responding to inquiries in a timely and professional manner.
2. Provide exceptional customer service by actively listening to and addressing the needs and concerns of providers.
3. Assist providers with inquiries related to claims, benefits, and other services offered by Humana.
4. Utilize various resources and tools to accurately and efficiently provide information and resolve issues for providers.
5. Maintain a thorough understanding of Humana's products, services, and policies to effectively communicate and educate providers.
6. Document all interactions with providers accurately and thoroughly in the appropriate systems.
7. Collaborate with other departments and team members to resolve complex issues and ensure a seamless provider experience.
8. Identify and escalate any trends or recurring issues to management for further investigation and resolution.
9. Strive to meet and exceed established performance metrics and goals, such as call quality, customer satisfaction, and productivity.
10. Continuously seek opportunities for self-improvement and stay up-to-date on industry changes and updates to better assist providers.
11. Demonstrate a positive and professional attitude, representing Humana in a positive light to providers and the public.
12. Collaborate with team members to maintain a positive and supportive work environment.
13. Adhere to all company policies and procedures, as well as regulatory requirements.
14. Maintain confidentiality of all provider information in accordance with HIPAA guidelines.
15. Act as an ambassador for Humana, promoting the company's mission and values in all interactions with providers.

According to JobzMall, the average salary range for a Provider Call Center Inbound Contacts Representative in Louisville, KY, USA is $30,000-$35,000 per year. This may vary based on the specific company, experience level, and other factors. Some companies may also offer additional benefits such as bonuses, commission, and healthcare benefits.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.