Assistant Front Office Manager

Welcome to the world of Hyatt, where our guests' comfort and satisfaction is our top priority. We are seeking an experienced and dedicated individual to join our team as the Assistant Front Office Manager. In this role, you will work closely with the Front Office Manager to ensure the smooth operation of the front desk and provide exceptional service to our guests. If you have a passion for hospitality and a strong background in front office operations, we encourage you to apply for this exciting opportunity. Join us at Hyatt and be a part of a dynamic and supportive team.

1. Assist the Front Office Manager in overseeing the daily operations of the front desk, including check-in and check-out processes, guest requests, and reservation management.
2. Train and supervise front office staff to ensure they are providing exceptional service to guests and adhering to company policies and standards.
3. Handle escalated customer service issues and ensure they are resolved in a timely and satisfactory manner.
4. Monitor guest feedback and reviews to identify areas for improvement and work with the team to implement solutions.
5. Maintain accurate records and reports related to front office operations, including occupancy rates, room revenue, and guest complaints.
6. Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
7. Assist in the development and implementation of front office procedures and policies.
8. Conduct regular audits of front desk procedures and make recommendations for improvement.
9. Manage and maintain inventory of supplies and equipment needed for front office operations.
10. Stay up-to-date with industry trends and best practices to constantly improve the guest experience.
11. Act as a point of contact for VIP and special request guests.
12. Assist in the hiring, training, and performance evaluation of front office staff.
13. Handle scheduling and payroll for front office staff.
14. Adhere to all safety and security protocols to ensure the safety and well-being of guests and staff.
15. Promote a positive and professional work environment by leading by example and fostering a teamwork mentality.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Beaverton, OR, USA is $40,000 - $55,000 per year. However, this can vary depending on factors such as the specific job responsibilities, years of experience, and the size and location of the company.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.