Hyatt

Event Concierge

Hyatt

Chicago, IL, USA
Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent
Job Description

Welcome to the world of hospitality! At Hyatt, we pride ourselves on providing our guests with exceptional service and unforgettable experiences. As an Event Concierge, you will play a crucial role in creating and executing flawless events and ensuring our guests' needs are met with the utmost care and attention to detail.We are seeking a highly motivated and customer-oriented individual to join our team. The ideal candidate will have a passion for event planning and a strong desire to exceed expectations. You must possess excellent communication and organizational skills, as well as the ability to multitask and problem-solve in a fast-paced environment.If you are a team player with a positive attitude and a knack for anticipating guests' needs, we would love to have you on our team. Join us at Hyatt and be a part of delivering exceptional experiences to our guests every day.

  1. Coordinate and execute flawless events, including weddings, conferences, and other special occasions.
  2. Interact with clients to understand their event needs and preferences, and provide recommendations and solutions to ensure a successful event.
  3. Manage event budgets, timelines, and logistics, and ensure all aspects of the event are executed within budget and on schedule.
  4. Work closely with other departments, such as food and beverage and housekeeping, to ensure all event details are coordinated and executed seamlessly.
  5. Respond promptly and professionally to all guest inquiries and requests, and address any issues that may arise during an event.
  6. Anticipate and proactively address any potential problems or challenges that may arise during an event, and find quick and effective solutions.
  7. Maintain accurate and up-to-date records of all event details, including guest preferences and special requests, in order to provide personalized and exceptional service.
  8. Continuously seek opportunities to enhance the guest experience and exceed their expectations, while staying within the parameters of the event budget.
  9. Collaborate with the sales and marketing team to promote and market events and attract potential clients.
  10. Keep up-to-date with industry trends and innovations in event planning, and make recommendations for improvement and implementation.
  11. Train and mentor new team members, and provide guidance and support to ensure a cohesive and high-performing team.
  12. Maintain a positive and professional attitude at all times, and represent Hyatt in a professional and courteous manner.
  13. Adhere to all company policies and procedures, and ensure compliance with health and safety regulations.
  14. Take ownership and responsibility for the success of each event, and strive to continuously improve the event planning and execution process.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Excellent Communication Skills: An Event Concierge At Hyatt Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Communicate With Clients, Guests, And Other Team Members.

  • Proven Customer Service Experience: Candidates For This Role Should Have Previous Experience In A Customer Service-Oriented Role, Preferably In The Hospitality Industry. They Should Be Able To Anticipate And Fulfill The Needs Of Guests And Provide Exceptional Service At All Times.

  • Attention To Detail: The Event Concierge Is Responsible For Coordinating And Executing Events With Precision And Attention To Detail. They Must Have A Keen Eye For Detail And Be Able To Handle Multiple Tasks Simultaneously.

  • Organizational Skills: This Role Requires Strong Organizational Skills To Successfully Plan And Execute Events. The Event Concierge Must Be Able To Manage Their Time Effectively And Prioritize Tasks To Ensure The Smooth Execution Of Events.

  • Team Player: Working As Part Of A Team Is Essential In The Hospitality Industry. The Event Concierge Must Be A Team Player, Willing To Collaborate And Support Their Colleagues In Order To Deliver Exceptional Events And Guest Experiences.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Event Planning

  • customer service

  • Hospitality

  • Teamwork

  • Organization

  • Problem-Solving

  • Flexibility

  • Adaptability

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Event Concierge in Chicago, IL, USA is between $35,000 to $45,000 per year. This may vary based on factors such as experience, skills, and the specific company or event planning industry they work in. Some Event Concierges may also receive additional bonuses or commissions depending on the success of the events they plan.

Additional Information
Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 23rd, 2024
Apply BeforeMay 22nd, 2025
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About Hyatt

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.

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