Front Office Host
Welcome to the Hyatt family! We are currently seeking a dynamic and personable Front Office Host to join our team. As the first point of contact for our guests, you will play a crucial role in creating a warm and welcoming atmosphere. If you have a passion for hospitality and a desire to provide exceptional customer service, we want to hear from you. Join us in delivering the Hyatt experience to our valued guests.
- Greet and welcome guests in a warm and friendly manner upon their arrival.
- Serve as the first point of contact for guests, providing a positive and welcoming experience.
- Check guests in and out of the hotel, ensuring all necessary information is collected and accurately entered into the system.
- Respond to guest inquiries, concerns, and complaints in a professional and timely manner.
- Maintain a thorough knowledge of the hotel's services, amenities, and policies to provide guests with accurate information.
- Assist guests with luggage and other special requests as needed.
- Anticipate and address potential guest needs and concerns to ensure a seamless and enjoyable stay.
- Collaborate with other hotel departments to ensure a smooth and efficient check-in and check-out process.
- Maintain a neat and organized front desk area, including the proper display of promotional materials.
- Uphold the Hyatt brand standards and values in all interactions with guests and colleagues.
- Continuously strive to improve the guest experience by identifying and implementing new ideas and processes.
- Attend training sessions and meetings to stay updated on hotel policies and procedures.
- Adhere to all safety and security procedures to ensure the well-being of guests and colleagues.
- Perform other duties as assigned by the Front Office Manager or other hotel leaders.
Customer Service Skills: A Front Office Host At Hyatt Must Possess Excellent Customer Service Skills To Provide A Welcoming And Hospitable Experience For Guests.
Communication Skills: Strong Verbal And Written Communication Skills Are Essential For A Front Office Host To Effectively Interact With Guests, Colleagues, And Management.
Multitasking Abilities: As A Front Office Host, One Must Be Able To Handle Multiple Tasks At Once, Such As Answering Phone Calls, Checking Guests In And Out, And Responding To Guest Inquiries.
Attention To Detail: A Front Office Host Must Have A Keen Eye For Detail To Ensure Accuracy In Guest Reservations And Billing, As Well As Maintaining The Cleanliness And Appearance Of The Front Desk Area.
Computer Proficiency: Proficiency In Using Computer Software, Such As Reservation Systems And Microsoft Office, Is Necessary For A Front Office Host To Perform Tasks Such As Processing Payments And Creating Reports.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Adaptability
Interpersonal
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Host in Chicago, IL, USA is between $35,000 and $40,000 per year. However, this may vary based on the specific company, experience level, and additional skills and qualifications. Additionally, location, industry, and other factors can also impact the salary range for this position.
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Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.
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