Guest Services Agent

Welcome to the team at Hyatt! We are seeking a motivated and customer-oriented Guest Services Agent to join our dynamic and diverse hotel staff. As a key member of our team, you will have the opportunity to provide exceptional service and create memorable experiences for our guests. If you are a passionate individual with a strong attention to detail and a desire to excel in the hospitality industry, then we want you on our team! Keep reading to learn more about this exciting opportunity.

1. Greet and welcome guests to the hotel in a friendly and professional manner.
2. Check-in and check-out guests efficiently and accurately, ensuring all necessary information is obtained and recorded.
3. Handle guest inquiries and requests promptly and effectively, providing excellent customer service at all times.
4. Assist guests with reservations, room selection, and other hotel services.
5. Maintain a thorough knowledge of hotel amenities, services, and local attractions to provide recommendations and assistance to guests.
6. Handle guest complaints and resolve any issues in a timely and satisfactory manner.
7. Ensure all guest information and transactions are kept confidential and secure.
8. Collaborate with other hotel departments to ensure a seamless and enjoyable experience for guests.
9. Process payments, including cash, credit card, and room charge transactions.
10. Promote and upsell hotel services and amenities to guests.
11. Maintain a clean and organized front desk area.
12. Adhere to all hotel policies and procedures, as well as industry safety standards.
13. Attend training and meetings as required to stay updated on hotel policies, procedures, and promotions.
14. Assist with administrative tasks such as answering phone calls, responding to emails, and filing paperwork.
15. Handle emergency situations calmly and efficiently.
16. Continuously strive to improve guest satisfaction and exceed their expectations.
17. Collaborate with team members to ensure a positive and productive work environment.
18. Maintain a professional and polished appearance at all times.
19. Follow all health and safety guidelines to ensure a safe and hygienic environment for guests and staff.
20. Carry out any other duties assigned by the management team.

According to JobzMall, the average salary range for a Guest Services Agent in Sacramento, CA, USA is between $33,000 and $41,000 per year. This can vary depending on factors such as the company, location, experience, and benefits. Some companies may offer additional perks such as bonuses, commission, or health insurance which can affect the overall salary range. It is important to research and compare different job offers to determine the best salary for your skills and experience.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.