Guest Services Manager

Welcome to Hyatt, a leading hospitality brand committed to providing exceptional service and unforgettable experiences for our guests. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Guest Services Manager. In this role, you will oversee all aspects of our guest services operations and ensure that our guests receive the highest level of service and satisfaction. If you have a passion for hospitality, excellent leadership skills, and a track record of delivering exceptional guest experiences, we want to hear from you. Join us at Hyatt and be a part of a dynamic and supportive team dedicated to creating lasting memories for our guests.

1. Oversee all aspects of guest services operations, including front desk, concierge, and bell services.
2. Ensure that all guests receive the highest level of service and satisfaction during their stay.
3. Develop and implement guest service strategies to maintain Hyatt's commitment to exceptional service.
4. Train, coach, and mentor team members to deliver consistent and outstanding guest experiences.
5. Manage and resolve guest complaints or issues in a timely and professional manner.
6. Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless and enjoyable guest experience.
7. Monitor guest feedback and make necessary improvements to enhance guest satisfaction.
8. Create and maintain guest service standards and procedures for the hotel.
9. Conduct regular audits to ensure compliance with brand standards and guest service expectations.
10. Develop and maintain relationships with repeat guests and VIPs to enhance their experience and loyalty.
11. Manage guest service budget and make cost-effective decisions to achieve financial goals.
12. Stay updated on industry trends and best practices to continuously improve the guest service experience.
13. Foster a positive and inclusive work environment for team members, promoting teamwork and collaboration.
14. Ensure compliance with all health, safety, and security policies and procedures.
15. Represent Hyatt's brand values and commitment to exceptional service at all times.

According to JobzMall, the average salary range for a Guest Services Manager in Phoenix, AZ, USA is $41,000 to $61,000 per year. However, this can vary depending on factors such as experience, specific industry, and location within the city. Some Guest Services Managers may also receive additional benefits such as bonuses, commission, and healthcare coverage.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.