Reservations Agent

As a Reservations Agent at Hyatt, you’ll be the friendly voice of the hotel, helping guests book their stay with us quickly and efficiently. We’re looking for someone who is passionate about hospitality and providing top-notch customer service. The ideal candidate has a natural ability to build relationships and an eye for detail.To be successful in this role, you should have excellent communication and problem-solving skills, as well as a customer-centric approach. Experience in the hospitality industry is a plus.

Responsibilities:

1. Handle incoming calls, emails, and chat queries from customers, providing them with information about available rooms, rates, and hotel services.
2. Ensure that all customer reservations have been properly completed and entered into the system.
3. Provide excellent customer service by anticipating customers’ needs and resolving any issues that arise.
4. Handle customer complaints and inquiries in an efficient and professional manner.
5. Maintain records and logs of customer interactions, inquiries, and reservations.
6. Maintain an up-to-date knowledge of hotel products, services, and pricing.
7. Follow established procedures for verifying customer information, special requests, and credit/payment arrangements.
8. Assist guests with special requests, such as early check-in or late checkout.
9. Track customers’ preferences and suggest additional services or amenities when appropriate.
10. Ensure accuracy in all financial transactions.

According to JobzMall, the average salary range for a Reservations Agent in Denver, CO, USA is $25,000 - $40,000 per year. This range is determined by factors such as experience, the size of the employer, the industry, and location.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.