Senior Social Media Manager

At Hyatt, we are looking for an experienced Senior Social Media Manager who is passionate about connecting with our customers and creating engaging content on our social media channels. Our ideal candidate must have a creative eye for crafting compelling content, an understanding of best practices for social media platforms, and excellent customer service skills.The Senior Social Media Manager will serve as Hyatt's social media ambassador, responsible for developing, executing, and managing our social media presence. They will be the voice of the brand, ensuring content is on-brand, on-strategy, and on-message. The Senior Social Media Manager will be responsible for maintaining a strong online presence, responding to customer inquiries in a timely manner, and growing our community of followers.To be successful in this position, candidates must have at least three years of experience in social media management and content creation. We seek an individual with a keen eye for detail, a passion for customer service, and the ability to think strategically about how social media content can be used to drive brand engagement. The Senior Social Media Manager must have a working knowledge of the current social media landscape and the ability to work collaboratively with other departments. If you are an energetic and creative professional who is ready to take our social media presence to the next level, this is the position for you!

Responsibilities:

1. Develop, execute, and manage Hyatt’s social media presence.
2. Create compelling content that engages customers.
3. Ensure all content is on-brand, on-strategy, and on-message.
4. Maintain a strong online presence.
5. Respond to customer inquiries in a timely manner.
6. Grow Hyatt’s community of followers.
7. Think strategically about how social media content can be used to drive brand engagement.
8. Work collaboratively with other departments.
9. Stay up-to-date on the current social media landscape.
10. Monitor metrics and analytics to track success of posts and campaigns.

According to JobzMall, the average salary range for a Senior Social Media Manager in Chicago, IL, USA is $50,000 to $100,000 per year.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.