Customer Success Manager

As a Customer Success Manager, it will be your responsibility to own the client journey post-implementation which will include: triaging client issues, maintaining strong partner relationships, ensuring product adoption and stability, reducing churn risks and working to create customer growth opportunities. Work with Implementation team to assist with initial adoption, ensuring quick client stability within the system. Conduct Quarterly Business Review (QBR’s) with clients to review past successes/issues and determine future goals/initiatives. Triage clients who may be a churn risk and work to proactively resolve challenges/issues.

According to JobzMall, the average salary range for a Customer Success Manager in 2828 N Central Ave, Phoenix, AZ 85004, USA is $48,800 to $82,000 per year. This range is based on salaries reported by employers and anonymous employees. The salary range may vary depending on experience, skillset, location, and other factors.

Hyland Software is the developer of the enterprise content management and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing.