Online Community Specialist

Review and approve/deny, update account details, and grant permissions/access for ID/account requests. Provide member assistance via in-site chat, help tickets, and online help forum by responding to platform and functionality related inquiries. Provide recommendations for training based upon identified of trend. Administer site governance, processes, and standards. Moderate forums, identify opportunities to engage, update content tags. Record bugs reported through help tickets, member feedback, and personal findings. QA bugs once complete. Create and follow-up on known issue posts to inform the community when general issues are opened and closed. Assist with creating role-based guides that document features and functionality in the community. Partner with team to make informed decisions to improve quality, layout, and overall functionality of community guides, with guidance and oversight from management.

According to JobzMall, the average salary range for a Online Community Specialist in 28500 Clemens Rd, Westlake, OH 44145, USA is $48,000 to $72,000. This salary range would depend on factors such as experience, qualifications, and type of employer.

Hyland Software is the developer of the enterprise content management and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing.