Associate, Account Resolution

Are you a driven and detail-oriented individual looking for a challenging and rewarding career opportunity? Look no further! Hyundai Capital America is seeking an Associate, Account Resolution to join our dynamic team. In this role, you will be responsible for resolving delinquent accounts and providing exceptional customer service to our valued clients. If you have a strong background in finance, excellent communication skills, and a passion for problem-solving, we want to hear from you! Join us at Hyundai Capital America and take the next step in your career.

1. Resolve delinquent accounts: The primary responsibility of this role is to effectively manage and resolve delinquent accounts. This includes contacting customers, assessing their financial situation, and negotiating and implementing repayment plans.
2. Provide exceptional customer service: The Associate, Account Resolution will be responsible for providing exceptional customer service to clients throughout the delinquency resolution process. This includes addressing customer inquiries and concerns in a timely and professional manner.
3. Utilize financial knowledge: The individual in this role must have a strong background in finance in order to effectively manage and analyze customer accounts. This includes understanding credit reports, financial statements, and other relevant financial documents.
4. Communicate effectively: Strong communication skills are essential for this role. The Associate, Account Resolution will be responsible for communicating with clients, internal teams, and third-party vendors to resolve delinquent accounts and provide updates on account status.
5. Attention to detail: As a detail-oriented individual, the Associate, Account Resolution will be responsible for accurately recording and updating account information, reviewing and analyzing financial documents, and identifying discrepancies or errors.
6. Problem-solving: This role requires an individual who is able to think critically and come up with effective solutions to resolve delinquent accounts. This may involve negotiating payment plans, recommending alternative financing options, or working with other departments to find a resolution.
7. Adhere to regulations and policies: The individual in this role must have a thorough understanding of all relevant regulations and company policies related to delinquent accounts. They must ensure all actions and decisions are in compliance with these regulations and policies.
8. Collaborate with team members: The Associate, Account Resolution will work closely with other team members, including representatives from other departments such as collections and legal, to ensure a unified and cohesive approach to resolving delinquent accounts.
9. Continuous learning and development: To stay up-to-date on industry trends and best practices, the individual in this role must be committed to continuous learning and development. This may

According to JobzMall, the average salary range for a Associate, Account Resolution in Plano, TX, USA is between $35,000 and $60,000 per year. However, this can vary depending on factors such as level of experience, specific job duties, and the company's size and industry. Some companies may also offer additional benefits and bonuses.

Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.