Director, Customer & Vehicle Lifecycle Management
Are you a strategic leader with a passion for customer and vehicle lifecycle management? Are you looking for an opportunity to drive growth and innovation in the automotive industry? Look no further! Hyundai Capital America is seeking a highly motivated and experienced Director to lead our Customer & Vehicle Lifecycle Management team. In this role, you will have the opportunity to shape the future of our company and create a seamless customer experience throughout the entire vehicle ownership journey. If you have a proven track record of success in developing and implementing strategies that drive business results, along with excellent communication and interpersonal skills, we want to hear from you! Join our dynamic team and take your career to the next level.
- Develop and implement strategic plans to drive growth and innovation in customer and vehicle lifecycle management for Hyundai Capital America.
- Lead and manage the Customer & Vehicle Lifecycle Management team, providing direction and guidance to achieve department goals and objectives.
- Oversee the development and execution of customer retention strategies to increase loyalty and satisfaction.
- Collaborate with cross-functional teams to ensure a seamless and consistent customer experience throughout the entire vehicle ownership journey.
- Analyze market trends and customer data to identify opportunities for improvement and drive business results.
- Develop and maintain strong relationships with internal and external stakeholders, including dealerships, vendors, and customers.
- Continuously monitor and evaluate the effectiveness of processes and procedures related to customer and vehicle lifecycle management, and make recommendations for improvement.
- Stay up-to-date with industry trends and best practices to identify new opportunities and drive innovation.
- Communicate and present key performance metrics and initiatives to senior leadership.
- Mentor and develop team members, fostering a culture of growth and development.
- Ensure compliance with all relevant regulations and company policies.
- Travel as needed to various locations for business meetings and conferences.
Extensive Experience In Customer Relationship Management: The Ideal Candidate Should Have A Strong Background In Managing Customer Relationships, Preferably In The Automotive Industry. This Includes Experience In Developing And Implementing Customer Retention Strategies, As Well As Managing Customer Feedback And Complaints.
Knowledge Of Vehicle Lifecycle Management: The Director Should Have A Deep Understanding Of The Automotive Industry And The Various Stages Of A Vehicle's Lifecycle, From Production To Sales And Service. This Knowledge Will Be Essential In Developing Effective Strategies For Maximizing The Value Of Hyundai Capital America's Vehicle Portfolio.
Strong Leadership And Team Management Skills: As A Director, This Individual Will Be Responsible For Leading A Team Of Professionals And Driving Them Towards Achieving Strategic Goals. Therefore, The Candidate Should Have Experience In Managing And Motivating A Team, As Well As The Ability To Build Strong Working Relationships With Cross-Functional Teams.
Financial Acumen: An Important Aspect Of This Role Is Managing The Financial Performance Of The Customer And Vehicle Lifecycle Management Division. The Ideal Candidate Should Possess Strong Financial Acumen And Be Able To Analyze Data To Make Informed Decisions That Will Drive Profitability And Efficiency.
Excellent Communication And Interpersonal Skills: The Director Will Be Responsible For Liaising With Various Stakeholders, Both Internal And External, Including Senior Management, Dealers, And Customers. Therefore, Strong Communication And Interpersonal Skills Are Essential For Building And Maintaining These Relationships. Additionally, The Candidate Should Be An Effective Communicator, Able To Present Complex Information In A Clear And Concise Manner.
Risk Management
Financial Analysis
Process Improvement
Strategic Planning
Project Management
Data Analysis
Market Research
Cross-Functional
customer service
Team Leadership
Customer retention
Vehicle Leasing
Communication
Conflict Resolution
Leadership
Time management
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Director, Customer & Vehicle Lifecycle Management in Irvine, CA, USA is $149,000 - $192,000 per year. This may vary depending on the specific company, industry, and years of experience. Other factors such as bonuses, benefits, and location may also impact the salary range.
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Hyundai Capital Services is a South Korean provider of consumer financial services ranging from auto-financing, private financing, and corporate financing.
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