Customer Service (Technical Support)
ibex is recruiting customer service representatives for technical support, for our upcoming training classes. Carefully listen to and understand customer issues. Probe and isolate issue causes. Utilize available resources to identify appropriate solutions for customers. Explain product features and benefits, answering questions and setting proper expectations for customer inquiries. Ensure customer satisfaction through effective call resolution. Identify and escalate emerging product or customer dissatisfaction issues.
Typing proficiency of at least 25 words per minute
Ability to work in a fast paced environment
Time Management
Presentation skills
Basic Computer Skills
Troubleshooting skills
Communication
Multitasking
Problem Solving
Detail Oriented
According to JobzMall, the average salary range for a Customer Service (Technical Support) in 12449 Silicon Dr, San Antonio, TX 78249, USA is $29,000 to $33,000 per year.
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Through our smart digital marketing & online acquisition technology, worldwide customer support operations, and innovative customer experience platform, ibex helps Fortune 500 brands acquire, engage, and retain valuable customers. Headquartered in Washington, D.C., ibex has delivery locations across 27 sites in seven countries, and maintains a network of 17,000 employees.
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