IBM

Deskside Support Technician

IBM
71 S Wacker Dr, Chicago, IL 60606, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

In this role, you will be installing, performing moves, add changes (IMAC), build, configuration, following provided scripts. Perform software support for low - high complexity problems/issues with Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues. Provide Deskside Support (software break/fix support or related tasks) on problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple.

Where is this job?
This job is located at 71 S Wacker Dr, Chicago, IL 60606, USA
Job Qualifications

  • 2-5 years of experience providing Windows “Wintel" or Apple PC platform support in a business environment

  • Working Knowledge of Microsoft Win 7 and Win 10

  • Experience working with remote take over tools

  • CompTIA, A+ or similar training certification suggested, not required

Required Skills

  • Time Management

  • MS Excel

  • MS Word

  • Active Directory

  • SCCM

  • Apple IOS 11+

  • ServiceNow ticketing system

Soft Skills

  • Process Improvement

  • Detail Oriented

  • Self-Driven

  • Communication Skills

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Deskside Support Technician in 71 S Wacker Dr, Chicago, IL 60606, USA is $41,000 to $53,000 per year.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 28th, 2021
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About IBM

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.

Frequently asked questions
More Jobs From IBM

View All IBM jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started