PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Come join IBM, a global leader in technology and innovation, as a Process Delivery Specialist-Lead to Cash! In this role, you will play a critical role in our Lead to Cash process, ensuring the timely and accurate delivery of products and services to our valued clients. We are looking for a highly organized and detail-oriented individual with a strong understanding of order management, billing, and invoicing processes. If you have a passion for process improvement and delivering exceptional customer service, then we want you on our team! Join us in shaping the future of technology and making a positive impact on businesses worldwide.

1. Manage the end-to-end Lead to Cash process for IBM, ensuring timely and accurate delivery of products and services to clients.
2. Coordinate with various departments and teams to ensure smooth and efficient order management, billing, and invoicing processes.
3. Serve as the main point of contact for clients regarding their orders, providing exceptional customer service and addressing any concerns or issues that may arise.
4. Implement process improvements and efficiency measures to enhance the Lead to Cash process and ensure maximum productivity and accuracy.
5. Maintain accurate records and documentation of all orders, invoices, and payments.
6. Collaborate with cross-functional teams to resolve any billing discrepancies or customer inquiries.
7. Monitor and track order status and delivery timelines to ensure on-time delivery.
8. Provide regular reports and updates on order status and process metrics to management.
9. Train and mentor new team members on the Lead to Cash process and systems.
10. Stay updated on industry trends and best practices in order management, billing, and invoicing processes to continuously improve and optimize operations.

According to JobzMall, the average salary range for a PROCESS DELIVERY SPECIALIST-LEAD TO CASH in Chennai, Tamil Nadu, India is approximately ₹500,000 to ₹800,000 per year. This can vary depending on the specific company, experience level, and other factors such as bonuses and benefits.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.