Service Desk Analyst
As a Service Desk Analyst you will work in a call center environment. Analysts will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies
Ability to obtain public trust clearance
College experience (1 to 2 years)
Moderate Background Investigation
MS Word
Technical skills
Record Keeping Skills
Time Management Skills
MS Excel skills
Process Improvement
Verbal communication
written communication
Self-Motivated
Organizational skills
Attention to detail and accuracy
According to JobzMall, the average salary range for a Service Desk Analyst in 555 Bailey Ave, San Jose, CA 95141, USA is $50,000 to $70,000 per year. This range may vary depending on the experience and qualifications of the individual.
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International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.
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