Service Desk Lead
You are a technical professional with leadership experience looking for a great team to join. Your excellent interpersonal skills help you provide stellar customer service to end-users. You are a results-driven individual and who thrives on the success of a job well done. Approve Overtime based on business need and coordinate with the Service Desk Manager. Track Agent attendance and communicate status with assigned Agents. Conduct yearly evaluations by preparing the documentation and coordinating feedback for the Service Desk Manager to determine the appropriate increase. Assist the Service Desk Manager in initial Lead interviews. Drive performance by encouragement and promoting a positive working environment.
2+ years of experience working in a Service Desk environment as a team lead
Demonstrated knowledge and familiarity with standard operating procedures & environment and troubleshoot Windows and MAC
Must be flexible with working schedule.
Managed Service experience a plus
Performance metrics
Time Management Skills
Issue resolutions abilities
Performance improvement strategies
Troubleshoot windows server
Results Oriented
Verbal communication
written communication
Attention to detail
Multitasking Skills
Flexibility/Adaptability
Highly organized and self-motivated
According to JobzMall, the average salary range for a Service Desk Lead in 555 Bailey Ave, San Jose, CA 95141, USA is $80,000 to $90,000 per year. This range may vary depending on the employer and the individual's experience and qualifications.
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International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.
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