IBM

System Service Representative

IBM
Essex Junction, VT, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the world of IBM, where innovation and technology drive our success. We are currently seeking a highly motivated and customer-focused individual to join our team as a System Service Representative. In this role, you will have the opportunity to work with cutting-edge systems and provide exceptional service to our valued clients. We are looking for someone with a strong technical background, excellent communication skills, and a passion for problem-solving. If you are ready to take your career to the next level and make a meaningful impact in the world of technology, then we want to hear from you.

  1. Provide exceptional service and support to clients using IBM systems.
  2. Troubleshoot and resolve technical issues related to IBM systems.
  3. Communicate effectively with clients to understand their needs and concerns.
  4. Stay up-to-date with the latest technology and innovations in the IBM world.
  5. Collaborate with team members to identify and implement solutions for clients.
  6. Conduct system maintenance and updates as needed.
  7. Document and track all service requests and resolutions.
  8. Provide timely and accurate reports to management.
  9. Continuously improve technical knowledge and skills through training and self-study.
  10. Represent IBM in a professional and positive manner at all times.
Where is this job?
This job is located at Essex Junction, VT, USA
Job Qualifications

  • Excellent Communication And Customer Service Skills.

  • Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.

  • Strong Troubleshooting And Problem-Solving Skills.

  • Minimum Of 2 Years Of Experience In System Administration Or Technical Support.

  • Knowledge Of Ibm Hardware And Software Products, Including Servers, Storage, And Operating Systems.

Required Skills

  • Documentation

  • Troubleshooting

  • Communication

  • Time Management

  • Quality

  • Attention to detail

  • customer service

  • Analytical Thinking

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a System Service Representative in Essex Junction, VT, USA is $45,000-$60,000 per year.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 13th, 2025
Apply BeforeMay 22nd, 2025
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About IBM

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.

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