Systems Services Representative

At IBM, we are seeking a Systems Services Representative to join our team and provide technical support to our customers. Our ideal candidate is a customer service-oriented professional who has a strong technical background and excellent problem-solving skills. The successful candidate will have outstanding communication skills and will be able to handle challenging customer interactions with poise and professionalism.The successful candidate will possess the following qualifications:• Knowledge of IT systems and applications• Ability to troubleshoot and resolve technical issues• Excellent interpersonal and communication skills• Ability to work independently and as part of a team• Excellent customer service skills• Proficiency in Microsoft Office applications• Ability to work in a fast-paced environmentIf you are passionate about technology and customer service, we want to hear from you!

Responsibilities:

• Provide technical support to IBM customers via phone, email, or other channels. • Troubleshoot and resolve customer technical issues. • Handle customer interactions with poise and professionalism. • Maintain a strong knowledge of IT systems and applications. • Provide excellent customer service. • Utilize Microsoft Office applications to meet customer needs. • Remain calm and composed in a fast-paced environment. • Work independently and collaboratively with the team.

According to JobzMall, the average salary range for a Systems Services Representative in Dallas, TX, USA is between $31,000-$58,000 per year. This range can vary depending on the company and the individual's experience and qualifications.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.