Systems Services Representative

Welcome to the Systems Services Representative opportunity at IBM! We are looking for an experienced professional to join our team and provide technical support and services to our customers. As a Systems Services Representative, you will be an integral part of our customer service team, providing excellent customer service and technical expertise. The ideal candidate will have a strong understanding of computer systems and software, as well as excellent interpersonal and communication skills. We are looking for someone who is highly organized and a team player, able to work in a fast-paced, ever-changing environment. If you are looking for an exciting opportunity to use your technical and customer service skills to help IBM customers, then this may be the perfect career path for you.

Responsibilities:

1. Provide technical support and customer service to IBM customers.
2. Demonstrate a strong understanding of computer systems and software.
3. Ensure customer satisfaction through timely and accurate resolution of customer issues.
4. Troubleshoot customer issues and provide solutions in a timely manner.
5. Maintain up-to-date knowledge of IBM products and services.
6. Keep accurate and detailed records of customer interactions.
7. Collaborate with team members to reach customer service goals.
8. Stay current with industry trends and technological developments.
9. Follow established customer service processes and procedures.
10. Respond to customer inquiries in a friendly and professional manner.

According to JobzMall, the average salary range for a Systems Services Representative in Chicago, IL, USA is $35,000 - $60,000. The actual salary will depend on experience, the employer and other factors.

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.