IBM

Technical Support Professional

IBM
555 Bailey Ave, San Jose, CA 95141, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Providing technical support to Taos clients, including problem determination, resolution, and escalation as needed. Proactively managing high severity and priority incidents from identification to resolution. Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals. Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures. Performing security administration functions for user access, data access, and remote access. Issuing timely, accurate, and professional company-wide notification regarding incidents impacting the user community. Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures.

Where is this job?
This job is located at 555 Bailey Ave, San Jose, CA 95141, USA
Job Qualifications

  • At least 1 year of experience in an IT Helpdesk environment or relevant work experience

  • At least 1 year of experience in IT support for REMOTE users

  • Must be able to create and manage distribution lists – REQUIRED

  • Experience setting up, managing, troubleshooting & supporting O365

  • CompTIA A+ Hardware/Software Certification a plus

Required Skills

  • Active Directory

  • Time Management Skills

  • Documentation processes

  • Troubleshooting VPN connection

  • Supporting O365

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Technical Support Professional in 555 Bailey Ave, San Jose, CA 95141, USA is between $45,000 and $60,000 per year. This range may vary depending on the individual’s experience, education, and qualifications.

Additional Information
IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 2nd, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About IBM

International Business Machines Corporation is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries.

Frequently asked questions
More Jobs From IBM

View All IBM jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started