ICF International

Customer Service Representative

ICF International
980 Beaver Creek Dr, Martinsville, VA 24112, USA
Full-Time$14/hourlyEntry LevelHigh school or equivalent
Job Description

CSRs are the frontline of support on programs that have life changing implications. This team will handle inquiries that involve the provisioning and maintenance of human social services including Child support, financial, nutritional and energy assistance and other services available to families and individuals in need across the state of Maryland. Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems. Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

Where is this job?
This job is located at 980 Beaver Creek Dr, Martinsville, VA 24112, USA
Job Qualifications

  • At least one 1 year of Customer service experience.

  • Ability to navigate in up to seven separate systems and up to three systems simultaneously preferred

  • Team player with the ability to work in a fast-paced environment

Required Skills

  • Time Management

  • Customer Service skills

  • AS400 system

Soft Skills

  • Adaptable

  • Multitasking

  • Problem Solving

  • Verbal communication

  • Detail Oriented

  • written communication

Additional Information
ICF International is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 16th, 2021
Apply BeforeMay 22nd, 2025
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About ICF International

ICF International, Inc. is a global consulting and technology services company. It is headquartered in Fairfax, Virginia, with approximately 5,000 employees working in more than 65 offices around the globe.

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