Front Desk Agent

As a Front Desk Agent at InterContinental Hotels, you will be the first point of contact for guests and will be responsible for providing friendly, efficient, and professional service. To be successful in this role, you should have excellent communication and customer service skills, a positive attitude, and a passion for creating great guest experiences. This is an excellent opportunity to join a world-class hospitality leader and be part of a dynamic and professional team.

Responsibilities:

1. Greet guests upon arrival and provide a warm welcome.
2. Handle check-in and check-out processes, including taking payments.
3. Respond to customer inquiries and address guest concerns efficiently and professionally.
4. Provide guests with information on hotel services, local attractions, and directions.
5. Manage reservations and cancellations in a timely manner.
6. Maintain a neat and organized front desk area.
7. Assist with administrative tasks as needed.
8. Adhere to all safety and security protocols.
9. Maintain the highest level of customer service and hospitality.
10. Uphold the corporate values and culture of InterContinental Hotels.

According to JobzMall, the average salary range for a Front Desk Agent in Chicago, IL, USA is $26,764 - $32,917 per year.

InterContinental Hotels & Resorts is a hotel brand founded in 1946 as a subsidiary of Pan American World Airways. As of September 2018, there are 200 InterContinental hotels featuring over 68,000 rooms worldwide.