Customer Success Manager (Mailchimp)

At Intuit, we are looking for a highly motivated and customer-centric individual to join our team as a Customer Success Manager for Mailchimp. In this role, you will be responsible for ensuring our customers' success by providing top-notch support, guidance, and insights on how to effectively utilize Mailchimp to achieve their marketing goals. Your passion for helping others succeed, combined with your strong knowledge of Mailchimp, will make you an integral part of our team. If you are a self-starter with exceptional communication and problem-solving skills, we would love to have you on board!

1. Provide exceptional customer support: As a Customer Success Manager, your primary responsibility will be to ensure that our customers receive the best possible support and assistance with their Mailchimp accounts. This includes promptly responding to customer inquiries, troubleshooting technical issues, and providing guidance and training on how to use the platform effectively.
2. Understand customer needs: You will be responsible for understanding our customers' businesses and their specific marketing goals. This will involve actively listening to their needs and providing tailored solutions that align with their objectives.
3. Serve as a Mailchimp expert: As a key member of our team, you will be expected to have an in-depth understanding of the Mailchimp platform and its features. This will enable you to provide expert-level guidance, advice, and best practices to our customers.
4. Drive customer success: Your ultimate goal will be to ensure our customers achieve success with Mailchimp. You will be responsible for monitoring customer usage and metrics, identifying areas for improvement, and proactively providing recommendations and strategies to help them reach their marketing goals.
5. Build strong relationships: As a Customer Success Manager, you will serve as the main point of contact for our customers. Therefore, it will be crucial for you to build and maintain strong relationships with them, earning their trust and becoming a trusted advisor for their marketing needs.
6. Collaborate with cross-functional teams: Success in this role will require close collaboration with various teams, including sales, marketing, and product teams. You will need to work closely with these teams to ensure a seamless experience for our customers and identify opportunities for growth and improvement.
7. Stay updated on industry trends: You will be responsible for staying up-to-date on the latest industry trends, updates, and innovations related to email marketing and Mailchimp. This will enable you to provide relevant insights and recommendations to our customers, positioning yourself as an industry expert.
8. Document and report customer feedback: As the voice of our customers, it will be your responsibility to document and report any

According to JobzMall, the average salary range for a Customer Success Manager (Mailchimp) in San Diego, CA, USA is $65,000-$85,000 per year. This may vary depending on factors such as experience, education, and the specific company hiring. Some companies may also offer additional benefits and bonuses.

Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The company operates through the following segments: Small Business, Consumer Tax, and ProConnect. The Small Business segment targets small businesses and the accounting professionals. It offers QuickBooks financial and business management online services and desktop software; payroll solutions; and payment processing services. The Consumer Tax segment includes TurboTax income tax preparation products and services. The ProConnect segment provides professional tax offerings, which include Lacerte, ProSeries, ProFile, and ProConnect Tax Online among professional accountants in the U.S. and Canada.