Service Contract Specialist

Welcome to Intuitive Surgical, the global leader in minimally invasive robotic-assisted surgery. We are currently seeking a highly motivated and detail-oriented Service Contract Specialist to join our growing team. In this role, you will play a crucial part in ensuring the success of our service contracts and maintaining positive relationships with our customers. We are looking for an individual who is passionate about providing excellent customer service, has strong analytical skills, and is able to manage multiple tasks in a fast-paced environment. If you have a background in contract management and a desire to be part of a dynamic and innovative company, we encourage you to apply for this opportunity.

1. Manage Service Contracts: The Service Contract Specialist will be responsible for overseeing all aspects of service contracts, including creating, negotiating, and renewing contracts with customers.
2. Ensure Customer Satisfaction: The Specialist will play a crucial role in maintaining positive relationships with customers by providing exceptional customer service and addressing any concerns or issues related to service contracts.
3. Analyze Contract Data: The Specialist will be responsible for analyzing contract data, identifying trends, and making recommendations for improving contract processes and procedures.
4. Collaborate with Sales and Legal Teams: The Specialist will work closely with the sales and legal teams to ensure contracts are accurate, compliant, and meet the needs of both the company and the customer.
5. Monitor Contract Performance: The Specialist will be responsible for monitoring contract performance and ensuring that all parties are meeting their obligations and deadlines.
6. Manage Contract Renewals: The Specialist will be responsible for managing contract renewals, including negotiating terms and pricing, and coordinating with sales and legal teams.
7. Maintain Contract Database: The Specialist will be responsible for maintaining accurate and up-to-date records of all service contracts in a centralized database.
8. Provide Reports and Recommendations: The Specialist will be responsible for creating reports and providing recommendations to management on contract performance, trends, and areas for improvement.
9. Stay Current on Industry Regulations: The Specialist will stay informed about industry regulations and incorporate any changes into contract processes and procedures.
10. Collaborate with Cross-Functional Teams: The Specialist will work closely with cross-functional teams, including sales, legal, and finance, to ensure seamless contract management and customer satisfaction.

According to JobzMall, the average salary range for a Service Contract Specialist in Sunnyvale, CA, USA is $65,000 - $85,000 per year. However, this can vary depending on experience, education, and the specific company or industry. Some service contract specialists may make upwards of six figures with more experience and advanced skills. It is important to research the specific job market and negotiate with potential employers for a fair salary.

Intuitive Surgical Inc. is an American corporation that develops, manufactures and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery, most notably with the da Vinci Surgical System.