Customer Experience Supervisor

Are you an experienced customer service leader with a passion for delivering exceptional customer experiences? JCPenney is seeking an outgoing and dedicated Customer Experience Supervisor to join our team. As an integral part of our customer service team, you will be responsible for driving and leading a team of customer service associates to ensure a superior customer experience in our stores.The ideal candidate for this position will have prior customer service experience in a retail store environment, and a strong commitment to superior customer service. You must be an excellent communicator, detail-oriented, organized, and have the ability to multi-task in a fast-paced setting. Additionally, a successful candidate must possess the ability to motivate and lead a team, provide meaningful feedback and coaching, and have a customer-centric mindset. If you are looking to take the next step in your career as a customer service leader, we want to hear from you.

Responsibilities:

1. Lead a team of customer service associates to ensure a superior customer experience in our stores.
2. Provide meaningful feedback and coaching to customer service associates.
3. Monitor customer service metrics and KPIs.
4. Maintain a customer-centric mindset and foster excellent customer service practices.
5. Handle customer inquiries and complaints in a timely and effective manner.
6. Ensure customer service standards are met and exceeded.
7. Monitor sales floor activity and provide support to sales personnel.
8. Assist in training customer service associates on customer service policies and procedures.
9. Develop and implement customer service improvement strategies.
10. Identify potential areas for improvement and recommend solutions.

According to JobzMall, the average salary range for a Customer Experience Supervisor in Lancaster, PA, USA is $37,000 to $55,000. This range is based on the salary data from various sources collected by JobzMall. The salary range may vary depending on the experience and qualifications of the applicant.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.