Customer Experience Supervisor I

Are you passionate about delivering exceptional customer service? Do you have a knack for leading and motivating a team? If so, we have an exciting opportunity for you! JCPenney is seeking a highly skilled and dedicated individual to join our team as a Customer Experience Supervisor I. As the face of our brand, you will play a crucial role in ensuring our customers have a positive and memorable shopping experience. We are looking for someone who is customer-centric, has strong leadership skills, and is driven to exceed expectations. If this sounds like you, keep reading for more details on this position.

1. Provide exceptional customer service: The primary responsibility of this role is to ensure that every customer has a positive and memorable shopping experience at JCPenney.
2. Lead and motivate a team: As a Customer Experience Supervisor I, you will be responsible for leading and motivating a team of customer service associates to deliver top-notch service to our customers.
3. Set and maintain high standards: You will be responsible for setting and maintaining high standards for customer service, ensuring that all team members are trained and equipped to provide exceptional service.
4. Serve as the face of the brand: As the face of JCPenney, you will be responsible for representing our brand and values to our customers, creating a welcoming and positive environment.
5. Handle customer escalations: In the event of any customer escalations, you will be responsible for handling them in a professional and timely manner, ensuring that the customer's needs are met and their concerns are addressed.
6. Train and develop team members: You will be responsible for training and developing team members to improve their customer service skills and ensure consistency in service delivery.
7. Monitor customer feedback: As a Customer Experience Supervisor, you will be responsible for monitoring customer feedback and implementing improvements based on customer suggestions and complaints.
8. Collaborate with other departments: You will work closely with other departments such as sales, merchandising, and operations to ensure a seamless and positive customer experience.
9. Maintain a positive work environment: It will be your responsibility to foster a positive work environment for your team, promoting teamwork, open communication, and a customer-centric mindset.
10. Drive sales and meet targets: You will be responsible for driving sales and meeting targets by providing exceptional customer service and coaching your team to do the same.
11. Stay updated on product knowledge and promotions: As a representative of the brand, you will need to stay updated on product knowledge, promotions, and any changes in policies or procedures to effectively assist customers.
12. Handle administrative tasks:

According to JobzMall, the average salary range for a Customer Experience Supervisor I in Farmington, MO 63640, USA is $36,675 - $60,975. However, this can vary depending on factors such as the specific company, years of experience, and additional skills and qualifications. It is best to research the specific company and job listing to get a more accurate salary range for this position in your area.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.