
Supervisor Airport and Ground Operations
The Airports Supervisor leads, develops and maintains strategic relationships with JetBlue Crewmembers, internal departments, and Customers; depending on the specific station, this responsibility may extend to Business Partners as well. Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations Customers have for JetBlue. Responsible for resolving and handling escalated issues with Customers and/or Crewmembers. Briefs Airports Crewmembers and/or Business Partners prior to each shift and reports all relevant information concerning shift to Crewleader on duty, including any maintenance issues or cancellations. Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives. Obtains and stays current on Airport and/or Ground Operations qualifications, as required.
Three (3) years of Customer service, sales, or airline experience, OR one (1) year JetBlue CEX experience
Ability to handle confidential information with professionalism and diplomacy
Ability to perform under pressure and fixed time constraints
Knowledgeable in Airport Operations and/or Ground Operations
Excellent customer service skills
MS Word
Time Management Skills
sabre
MS Excel skills
Bilingual skills
Verbal communication
written communication
Organizational skills
Attention to detail and accuracy
Team Player Attitude
Multi tasker
problem-solving abilities
According to JobzMall, the average salary range for a Supervisor Airport and Ground Operations in Concourse, 4200 Genesee St, Buffalo, NY 14225, USA is approximately between $43,000 and $51,000 per year. This range may vary depending on location, experience, industry, and other qualifications.
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JetBlue Airways Corporation, stylized as jetBlue, is a major American airline low cost passenger carrier, and the sixth largest in the United States by passengers carried.

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