JetBlue Airways

Supervisor Airport and Ground Operations

JetBlue Airways

Concourse, 4200 Genesee St, Buffalo, NY 14225, USA
Full-TimeDepends on ExperienceMid-LevelAssociate
Job Description

The Airports Supervisor leads, develops and maintains strategic relationships with JetBlue Crewmembers, internal departments, and Customers; depending on the specific station, this responsibility may extend to Business Partners as well. Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations Customers have for JetBlue. Responsible for resolving and handling escalated issues with Customers and/or Crewmembers. Briefs Airports Crewmembers and/or Business Partners prior to each shift and reports all relevant information concerning shift to Crewleader on duty, including any maintenance issues or cancellations. Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives. Obtains and stays current on Airport and/or Ground Operations qualifications, as required.

Where is this job?
This job is located at Concourse, 4200 Genesee St, Buffalo, NY 14225, USA
Job Qualifications
  • Three (3) years of Customer service, sales, or airline experience, OR one (1) year JetBlue CEX experience

  • Ability to handle confidential information with professionalism and diplomacy

  • Ability to perform under pressure and fixed time constraints

  • Knowledgeable in Airport Operations and/or Ground Operations

Required Skills
  • Excellent customer service skills

  • MS Word

  • Time Management Skills

  • sabre

  • MS Excel skills

  • Bilingual skills

Soft Skills
  • Verbal communication

  • written communication

  • Organizational skills

  • Attention to detail and accuracy

  • Team Player Attitude

  • Multi tasker

  • problem-solving abilities

Compensation

According to JobzMall, the average salary range for a Supervisor Airport and Ground Operations in Concourse, 4200 Genesee St, Buffalo, NY 14225, USA is approximately between $43,000 and $51,000 per year. This range may vary depending on location, experience, industry, and other qualifications.

Additional Information
JetBlue Airways is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 18th, 2022
Apply BeforeMay 22nd, 2025
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About JetBlue Airways

JetBlue Airways Corporation, stylized as jetBlue, is a major American airline low cost passenger carrier, and the sixth largest in the United States by passengers carried.

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