Customer Service Representative
As a Customer Service Representative for John Deere’s North American Parts Distribution Center (PDC) located in Milan, Illinois, you will Investigate overage and shortage claims using various methods such as pick trip review and calling all dealers on that same trip. Support dealers daily by phone, email and written communication. Communicate with carriers and outside suppliers to obtain tracking and invoice information. Consider approval for all miscellaneous debits and credits such as price queries, shipping errors, etc. Provide cross functional support to warehouse operations teams.
Customer service experience with strong negotiation, communication and listening skills
Enjoy working in a fast-paced environment
Ability to work flexible hours and provide rotating after-hours support, to include weekends and holidays as needed
Experience with Distribution Network System (DNS) a plus
MS Word
Time Management Skills
Customer Service / Sales skills
MS Excel skills
Verbal communication
Driven and self-motivated
Prioritizing skills
written communication
Attending To Detail
Problem Solving Skills
According to JobzMall, the average salary range for a Customer Service Representative in 1600 1st Ave E, Milan, IL 61264, USA is $22,039 - $31,129 per year.
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John Deere is the brand name of Deere & Company, an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
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