Warranty Administrator

Welcome to John Deere Company, where we are committed to providing quality products and excellent customer service. We are currently seeking a dedicated Warranty Administrator to join our team. As a Warranty Administrator, you will play a crucial role in managing and processing warranty claims, ensuring our customers receive the support they need. We are looking for someone who is organized, detail-oriented, and has a strong understanding of warranty policies and procedures. If you are passionate about providing exceptional service and have a background in warranty administration, we invite you to apply for this exciting opportunity at John Deere Company.

1. Process warranty claims: Responsible for accurately and efficiently processing all warranty claims, ensuring they are in compliance with company policies and procedures.
2. Communicate with customers: Serve as the primary point of contact for customers regarding warranty claims, providing timely and professional communication to address any concerns or questions they may have.
3. Maintain warranty records: Keep detailed and organized records of all warranty claims, including customer information, product details, and any associated documentation.
4. Review warranty policies: Stay up-to-date on company warranty policies and procedures, and ensure all warranty claims are in compliance.
5. Collaborate with other departments: Work closely with other departments such as sales, service, and production to gather information and resolve any warranty-related issues.
6. Analyze and report on warranty data: Utilize warranty data to identify trends, patterns, and areas for improvement, and provide regular reports to management.
7. Train and assist team members: Train new team members on warranty processes and procedures, and provide ongoing support and assistance as needed.
8. Provide exceptional customer service: Demonstrate a commitment to providing excellent customer service, addressing any customer concerns or issues in a timely and professional manner.
9. Handle warranty claim disputes: Manage and resolve any disputes or discrepancies in warranty claims, working with customers, suppliers, and other internal stakeholders to reach a satisfactory resolution.
10. Continuously improve processes: Identify opportunities for process improvements and participate in implementing new procedures to streamline and enhance the warranty administration process.

According to JobzMall, the average salary range for a Warranty Administrator in Kernersville, NC, USA is $40,000 to $55,000 per year. This can vary depending on factors such as experience, skills, and the specific company.

John Deere is the brand name of Deere & Company, an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.