Call Center Trainer

At Johns Hopkins Medicine, we are currently looking for a Call Center Trainer to join our team. In this role, you will play a critical part in the development and implementation of training and support for Call Center Representatives. You'll need to have the ability to work in a fast-paced environment and be comfortable communicating with a wide variety of stakeholders. If you are an enthusiastic and experienced professional, passionate about helping others learn and grow, then we want to hear from you!To be successful as our Call Center Trainer, you will need to have a minimum of 5 years of experience in a call center and/or customer service environment, training and/or coaching experience, and a Bachelor's degree in a related field. Additionally, you should have excellent communication and presentation skills, be highly organized, and be comfortable working with both in-person and virtual teams. Previous experience with contact center tools and technologies is strongly preferred.If you have the drive to excel in this exciting role, we'd love to hear from you!

Responsibilities for this role:

1. Develop and design training programs, materials, and sessions for Call Center Representatives.
2. Deliver in-person and virtual training sessions to Call Center Representatives.
3. Monitor and assess the progress of Call Center Representatives and provide coaching and feedback when needed.
4. Monitor and assess customer service practices to ensure quality standards are met.
5. Recommend and implement changes to procedures and processes to improve customer service.
6. Utilize contact center tools and technologies to facilitate training and support.
7. Analyze customer feedback and survey results to identify areas of improvement.
8. Maintain records and reports related to training activities and performance.
9. Stay up-to-date on industry trends and best practices.
10. Participate in team meetings and other related activities.

According to JobzMall, the average salary range for a Call Center Trainer in Baltimore, MD, USA is between $40,000 and $60,000. This salary range is dependent on factors such as the industry, the individual's experience and qualifications, and the size and location of the employer.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.