Case Management Assistant, Team Lead

Johns Hopkins Medicine is seeking an experienced Team Lead Case Management Assistant to join our world-class team. We are looking for a passionate, detail-oriented individual who will take on a leadership role and provide support to our Case Management team. This position requires an individual who has extensive knowledge of healthcare and case management principles and practices, along with excellent problem-solving and communication skills. The ideal candidate will have a strong commitment to providing superior customer service and a dedication to upholding the values and mission of Johns Hopkins Medicine. If you are looking for an opportunity to make a positive impact in a growing organization, we encourage you to apply.

Responsibilities:

1. Lead and manage the Case Management team in providing quality customer service to patients.
2. Work closely with the Case Management team to ensure that all policies and procedures are followed.
3. Monitor and evaluate the performance of the Case Management team to ensure that all goals are met.
4. Develop and implement strategies to improve the efficiency and effectiveness of the Case Management team.
5. Ensure compliance with all relevant healthcare regulations and guidelines.
6. Provide training and mentorship to team members to help them grow and develop in their roles.
7. Liaise with other departments to ensure that patient needs are met in a timely and cost-effective manner.
8. Maintain accurate records of all cases and provide regular reports to the relevant stakeholders.
9. Provide feedback to the Case Management team and other stakeholders on the effectiveness of the team's activities.
10. Handle escalated customer complaints and ensure that they are addressed in a timely and appropriate manner.

According to JobzMall, the average salary range for a Case Management Assistant, Team Lead in Baltimore, MD, USA is $44,000 - $62,000 per year. This range is based on the salaries of individuals currently employed in this position and it may vary depending on the experience, qualifications, and other factors.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.