Appointment Clerk (Bilingual Spanish)

We are looking for an enthusiastic, services-oriented Appointment Clerk (Bilingual Spanish) to join our team at Kaiser Permanente. As a key member of our Patient Services team, you will play an integral role in ensuring that patients receive the highest quality of service. Successful candidates will have excellent communication skills, a commitment to providing excellent customer service, and the ability to multi-task in a fast-pace environment.Qualifications: • High school diploma or equivalent• Previous customer service or clerical experience• Fluency in both English and Spanish• Working knowledge of medical terminology• Ability to prioritize tasks and maintain records• Excellent interpersonal and communication skills• Experience with electronic health records (EHR) systems a plus• Commitment to providing excellent customer service

Responsibilities: • Greet and check-in patients in a courteous and timely manner. • Schedule and coordinate patient appointments. • Collect and verify patient insurance information. • Record and update patient demographic information. • Answer phone inquiries and direct calls to the appropriate staff. • Obtain patient consent forms for treatments and procedures. • Verify patient eligibility for services. • Ensure patient records are up-to-date. • Maintain accurate records and filing systems. • Follow up with patients to ensure satisfaction with services. • Handle patient complaints in a professional and timely manner. • Assist with other administrative tasks as needed.

According to JobzMall, the average salary range for a Appointment Clerk (Bilingual Spanish) in Pasadena, CA, USA is between $28,000 and $40,000 per year. This salary range can vary depending on the employer, the job duties, experience and qualifications of the individual.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.