Associate IT Support Technician

Follows procedures for incident escalation and notification to leadership. Follows standard operating procedures. Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). Supports efforts to analyze and prioritize incoming requests and alerts. Supports troubleshooting efforts in conjunction with customer to identify routine problems. Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor). Supports tracking and documentation of details of problems, status of service requests, and resolutions. Reviews information (e.g., procedures, installation, configuration) related to new technology. Provides the knowledge repository for routine technical support.

According to JobzMall, the average salary range for a Associate IT Support Technician in 74 N Pasadena Ave, Pasadena, CA 91124, USA is between $26,000 and $35,000. The salary may vary depending on the employer, the individual's experience level, and other factors.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.