Patient Access Representative

Are you looking for a rewarding career in the healthcare industry? Look no further than Kaiser Permanente. We are currently seeking a dedicated and compassionate Patient Access Representative to join our team. In this role, you will play a crucial part in providing exceptional customer service and ensuring a seamless patient experience. If you have a passion for helping others and possess the required qualifications, we would love to hear from you. Join us and make a difference in the lives of our patients every day.

1. Greet and assist patients and visitors in a friendly and professional manner.
2. Register patients for appointments, collect demographic and insurance information, and update patient records as needed.
3. Schedule appointments and coordinate with other departments to ensure efficient flow of patient care.
4. Verify insurance coverage and obtain necessary authorizations for treatment.
5. Answer phone calls and respond to inquiries from patients, physicians, and other healthcare professionals.
6. Maintain confidentiality of patient information and adhere to HIPAA regulations.
7. Collaborate with medical staff to resolve any patient concerns or issues.
8. Process payments and reconcile daily financial transactions.
9. Stay up-to-date on insurance requirements and changes in healthcare policies.
10. Provide accurate and detailed information about services, policies, and procedures to patients and their families.
11. Assist with patient check-in and check-out processes.
12. Continuously strive to improve patient satisfaction by actively listening to feedback and taking appropriate actions.
13. Attend training sessions and meetings to stay updated on company policies and procedures.
14. Adhere to all safety and infection control protocols.
15. Participate in quality improvement initiatives to enhance the patient experience.
16. Maintain a positive and professional attitude at all times.
17. Collaborate with team members to ensure smooth operations and efficient patient flow.
18. Handle any other duties and responsibilities as assigned by the supervisor.

According to JobzMall, the average salary range for a Patient Access Representative in Walnut Creek, CA, USA is between $43,000 and $60,000 per year. However, this can vary depending on factors such as the specific company, the individual's level of experience, and any additional certifications or qualifications they may have. Additionally, benefits and bonuses may also impact the overall salary range.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.