Patient Access Representative

Are you looking for a fulfilling career in the healthcare industry? Kaiser Permanente is seeking a dedicated and compassionate individual to join our team as a Patient Access Representative. As the first point of contact for our patients, you will play a vital role in ensuring a positive experience and providing exceptional customer service. We are seeking someone with strong communication skills, attention to detail, and a passion for helping others. If you are ready to make a difference in the lives of our patients, we invite you to apply for this exciting opportunity.

1. Greet and welcome patients in a friendly and professional manner as the first point of contact for the organization.
2. Provide exceptional customer service by addressing patient inquiries, concerns, and complaints promptly and effectively.
3. Schedule and confirm patient appointments, ensuring accuracy and efficiency.
4. Accurately register patients in the electronic health records system, verifying insurance information and collecting necessary co-pays or payments.
5. Maintain patient confidentiality and adhere to HIPAA regulations at all times.
6. Collaborate with other departments to ensure a seamless patient experience.
7. Communicate effectively with patients, physicians, and other healthcare professionals to facilitate smooth and timely patient care.
8. Keep up-to-date with healthcare industry changes, policies, and procedures to provide accurate and current information to patients.
9. Utilize problem-solving and critical thinking skills to handle complex situations and provide appropriate solutions.
10. Maintain a positive and professional attitude towards patients and colleagues, fostering a collaborative and respectful work environment.

According to JobzMall, the average salary range for a Patient Access Representative in Modesto, CA, USA is $33,000 - $48,000 per year. This can vary depending on factors such as the specific job duties, experience level, and the employer. Some Patient Access Representatives may also receive bonuses or other forms of compensation in addition to their base salary.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.