Representative, Registration

At Kaiser Permanente, we are looking for a motivated and passionate individual to join our team as a Registration Representative. As a key member of our team, you will be responsible for providing excellent customer service to all Kaiser Permanente members and ensuring accuracy of the registration process. The ideal candidate for this position will be a detail-oriented individual who is comfortable working in a fast-paced environment and has a strong commitment to providing excellent customer service. The successful candidate must have a high school diploma or equivalent, experience working in customer service, and basic computer skills. Additionally, strong interpersonal and problem-solving skills, as well as the ability to prioritize and multitask are essential. The successful candidate must also have a strong commitment to providing excellent customer service, and be able to effectively handle and resolve customer inquiries and complaints.

Responsibilities:

1. Greet and assist Kaiser Permanente members in the registration process.
2. Accurately enter member information into the registration system.
3. Respond to customer inquiries and complaints in a timely and professional manner.
4. Handle customer service issues and solve problems.
5. Prioritize and multitask to ensure timely and accurate completion of registration activities.
6. Maintain a high level of customer service.
7. Ensure compliance with Kaiser Permanente policies and procedures.
8. Maintain records of customer interactions and transactions.
9. Provide feedback and suggestions for improving customer service and registration process.

According to JobzMall, the average salary range for a Representative, Registration in Downey, CA, USA is $29,000 to $42,000 per year. The salary range may vary depending on the experience and qualifications of the individual, as well as the specific employer.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.