Representative, Registration

We are currently looking for an experienced, detail-oriented Representative, Registration to join Kaiser Permanente's team. The successful candidate will be responsible for providing excellent customer service by registering patients for services and providing necessary information. We are seeking an individual with outstanding communication, organizational, and problem-solving skills who is comfortable working in a fast-paced environment. If you're passionate about providing top-notch customer service and have the required qualifications, we'd love to hear from you.

Responsibilities:

1. Greet and register patients for services in a friendly and professional manner.
2. Accurately enter patient information into the registration system and ensure all required documentation is completed.
3. Verify insurance coverage and collect co-payments when required.
4. Answer questions and provide information regarding services offered and insurance coverage.
5. Assist patients with scheduling appointments and completing paperwork.
6. Resolve customer complaints and escalate conflicts to the appropriate department when necessary.
7. Maintain patient confidentiality and comply with HIPAA regulations.
8. Keep up to date with changes in healthcare industry policies and procedures.
9. Maintain accurate records and update patient files as needed.
10. Follow established protocols and procedures for patient registration.

According to JobzMall, the average salary range for a Representative, Registration in Fontana, CA, USA is $34,147 - $42,911. This range reflects the salary range for this position across different companies and industries in the area.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.