Service Representative - Ambulatory Services

Are you passionate about providing exceptional customer service to patients in a fast-paced healthcare environment? Do you thrive in a role where you can make a difference in people's lives every day? If so, we have an exciting opportunity for you as a Service Representative at Kaiser Permanente's Ambulatory Services department.As a Service Representative, you will be responsible for ensuring that patients receive the highest level of care and support during their visit to our ambulatory services. You will serve as the first point of contact for patients, providing them with excellent customer service and addressing any inquiries or concerns they may have.To be successful in this role, you must possess strong communication and interpersonal skills, as well as a passion for helping others. You should also have experience in a customer service role, preferably in a healthcare setting. If you are a dedicated and compassionate individual looking to join a dynamic healthcare organization, we encourage you to apply for this role today.

1. Serve as the primary point of contact for patients visiting the ambulatory services department.
2. Provide exceptional customer service to all patients, ensuring their needs are met and concerns addressed in a timely and professional manner.
3. Manage patient inquiries and concerns, escalating to the appropriate department or individual as needed.
4. Ensure that all patients are checked in and out efficiently, verifying insurance information and collecting any necessary copays or payments.
5. Maintain a clean and organized reception area, including restocking supplies and keeping the waiting room presentable.
6. Coordinate with other departments to ensure a smooth patient flow and timely appointments.
7. Educate patients on their insurance coverage and any necessary paperwork or forms.
8. Maintain patient confidentiality and adhere to all HIPAA guidelines.
9. Collaborate with healthcare providers to ensure patients receive the highest level of care during their visit.
10. Continuously strive to improve customer service processes and procedures to enhance the patient experience.
11. Attend training and development programs to stay updated on company policies and procedures.
12. Handle any difficult or sensitive situations with professionalism and empathy.
13. Maintain accurate and up-to-date patient records and ensure they are properly stored and secured.
14. Work closely with the billing department to resolve any billing or insurance-related issues for patients.
15. Demonstrate a positive and professional attitude towards patients, coworkers, and management at all times.

According to JobzMall, the average salary range for a Service Representative - Ambulatory Services in Anaheim, CA, USA is between $34,000 and $48,000 per year. The exact salary may vary depending on factors such as experience, qualifications, and the specific employer.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.