Patient Accounts Representative

Welcome to Kettering Health Network, where our mission is to improve the quality of life for those we serve through health care and education. We are currently seeking a dedicated and compassionate Patient Accounts Representative to join our team. As a Patient Accounts Representative, you will play a crucial role in ensuring that our patients receive the highest quality of care by managing their accounts and financial information. We are looking for individuals who are detail-oriented, organized, and have excellent customer service skills to fill this important role. If you are passionate about making a positive impact in the healthcare industry and possess the necessary qualifications, we invite you to apply for this exciting opportunity.

1. Manage patient accounts and financial information with accuracy and attention to detail.
2. Provide excellent customer service to patients and their families.
3. Ensure timely and accurate billing and invoicing for services rendered.
4. Assist patients with questions and concerns regarding their accounts and financial responsibilities.
5. Collaborate with healthcare providers and insurance companies to resolve billing and payment issues.
6. Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
7. Stay updated on healthcare regulations and policies related to patient billing and accounts.
8. Educate patients on insurance coverage and payment options.
9. Work with patients to establish payment plans and assist with financial assistance programs as needed.
10. Communicate effectively with team members and other departments to ensure seamless coordination of patient accounts.
11. Maintain organized and accurate records of patient accounts and financial transactions.
12. Participate in training and professional development activities to continuously improve skills and knowledge.
13. Uphold the mission and values of the organization in all interactions with patients, colleagues, and stakeholders.
14. Collaborate with other team members to identify and implement process improvements for better patient experience and financial outcomes.
15. Adhere to all ethical and legal standards in patient account management.

According to JobzMall, the average salary range for a Patient Accounts Representative in Miamisburg, OH, USA is between $15-20 per hour. This can vary based on the specific company, years of experience, and any additional skills or certifications the individual may possess.

Kettering Health is a system of medical centers and outpatient facilities elevating health, healing, and hope in our community. Built from many people, places, backgrounds, and perspectives, we work as one to help you be your best.