As a Personal Banker at KeyBank, you will be responsible for providing superior service to our customers. You will be the face of our brand and will play an essential role in helping our customers achieve their financial goals. We are looking for an enthusiastic, motivated, and customer-focused individual who can make a positive impact on our customers and our team.To be successful in this role, you must have excellent interpersonal and communication skills, a customer service mentality, and a passion for problem-solving. Ideal candidates should also have experience in sales and customer service, a valid driver's license, and the ability to work in a fast-paced environment. You must also be willing to work flexible hours, including evenings and weekends, as needed.If you are a team player with a positive attitude, a commitment to excellence, and a desire to provide top-notch customer service, then we want to hear from you!
Responsibilites:
- Greet customers and provide friendly, personalized customer service
- Assist customers with their financial goals and needs
- Manage customer accounts, including deposits, withdrawals, transfers, and loan applications
- Answer customer inquiries and resolve customer issues
- Identify opportunities to cross-sell bank products and services
- Maintain knowledge of banking regulations and compliance standards
- Maintain high levels of customer service and satisfaction
- Work flexible hours, including evenings and weekends, as needed
- Adhere to all bank policies and procedures
- Participate in training and development activities
Knowledge Of Banking Products And Services
Strong Customer Service Skills
Cash Handling Experience
Proficiency In Microsoft Office Suite
Ability To Build Relationships With Clients
Good Communication Skills
Ability To Explain Complex Financial Concepts In Simple Terms
Ability To Work With Multiple Customers Simultaneously
Risk Management
Financial Analysis
Communication
Sales
Product knowledge
Problem Solving
customer service
Relationship Building
Cash Handling
Credit Analysis
Compliance
Technology
Banking operations
Regulatory Knowledge
Client Retention
Communication
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Critical thinking
Organizational skills
Teamwork
Problem-Solving
According to JobzMall, the average salary range for a Personal Banker in Albany, NY, USA is $35,000 - $50,000 per year. This range is based on the reported salaries of Personal Bankers in the area. The salaries can vary significantly based on experience, education, and other factors.
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KeyBank, the primary subsidiary of KeyCorp, is an American regional bank headquartered in Cleveland, Ohio, and is the only major bank based in Cleveland. KeyBank is one of the largest banks in the United States. Key's customer base spans retail, small business, corporate, commercial, and investment clients.

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