KeyBank

Personal Banker

KeyBank

Albany, NY, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As a Personal Banker at KeyBank, you will be responsible for providing superior service to our customers. You will be the face of our brand and will play an essential role in helping our customers achieve their financial goals. We are looking for an enthusiastic, motivated, and customer-focused individual who can make a positive impact on our customers and our team.To be successful in this role, you must have excellent interpersonal and communication skills, a customer service mentality, and a passion for problem-solving. Ideal candidates should also have experience in sales and customer service, a valid driver's license, and the ability to work in a fast-paced environment. You must also be willing to work flexible hours, including evenings and weekends, as needed.If you are a team player with a positive attitude, a commitment to excellence, and a desire to provide top-notch customer service, then we want to hear from you!

Responsibilites:

  1. Greet customers and provide friendly, personalized customer service
  2. Assist customers with their financial goals and needs
  3. Manage customer accounts, including deposits, withdrawals, transfers, and loan applications
  4. Answer customer inquiries and resolve customer issues
  5. Identify opportunities to cross-sell bank products and services
  6. Maintain knowledge of banking regulations and compliance standards
  7. Maintain high levels of customer service and satisfaction
  8. Work flexible hours, including evenings and weekends, as needed
  9. Adhere to all bank policies and procedures
  10. Participate in training and development activities
Where is this job?
This job is located at Albany, NY, USA
Job Qualifications
  • Knowledge Of Banking Products And Services

  • Strong Customer Service Skills

  • Cash Handling Experience

  • Proficiency In Microsoft Office Suite

  • Ability To Build Relationships With Clients

  • Good Communication Skills

  • Ability To Explain Complex Financial Concepts In Simple Terms

  • Ability To Work With Multiple Customers Simultaneously

Required Skills
  • Risk Management

  • Financial Analysis

  • Communication

  • Sales

  • Product knowledge

  • Problem Solving

  • customer service

  • Relationship Building

  • Cash Handling

  • Credit Analysis

  • Compliance

  • Technology

  • Banking operations

  • Regulatory Knowledge

  • Client Retention

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • flexibility

  • Critical thinking

  • Organizational skills

  • Teamwork

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Personal Banker in Albany, NY, USA is $35,000 - $50,000 per year. This range is based on the reported salaries of Personal Bankers in the area. The salaries can vary significantly based on experience, education, and other factors.

Additional Information
KeyBank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 21st, 2023
Apply BeforeMay 22nd, 2025
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About KeyBank

KeyBank, the primary subsidiary of KeyCorp, is an American regional bank headquartered in Cleveland, Ohio, and is the only major bank based in Cleveland. KeyBank is one of the largest banks in the United States. Key's customer base spans retail, small business, corporate, commercial, and investment clients.

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