Khan Academy

User Researcher

Khan Academy

US-MTV-CYD4, 1200 Villa St, Mountain View, CA 94041, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for a Senior User Researcher who is a vocal learner advocate, passionate about inclusive and equitable education, and has a track record of executing highly impactful research with cross-functional teams. You will help shape the future of education at Khan Academy by leveraging a wide variety of research methods, working in lockstep with our product teams to define, validate, and ship effective and engaging experiences. You’ve designed and led generative and evaluative research from discovery to delivery, using a range of methods (such as remote and in-person interviews, contextual inquiry, journey mapping, participatory design, concept testing, usability testing, surveys, etc). You model empathy for the users we build for: educators and students working in resource-constrained environments in historically under-resourced communities.

Where is this job?
This job is located at US-MTV-CYD4, 1200 Villa St, Mountain View, CA 94041, USA
Job Qualifications
  • Experience in educational technology (edtech) or experience teaching is a plus

  • Able to balance the immediate tactical needs of helping deliver and ship features with scouting ahead for what’s next

  • Experience to help shape our user research program and ecosystem, starting with a central research repository that can self-serve insights across the org

  • Experience with SQL, remote testing tools, or conducting research with youth is a plus

Required Skills
  • usability testing

  • Journey Mapping

  • Time Management Skills

  • Research management

  • Natural storytelling skills

  • Product and pedagogical vision

Soft Skills
  • Results Oriented

  • Verbal communication

  • Detail Oriented

  • Prioritizing skills

  • written communication

  • Adaptability

  • Problem Solving Skills

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a User Researcher in US-MTV-CYD4, 1200 Villa St, Mountain View, CA 94041, USA is between $81,819 and $122,728. This range is based on the salaries of individuals with similar experience in the same location.

Additional Information
Khan Academy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 7th, 2022
Apply BeforeJanuary 19th, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Khan Academy

Khan Academy is a non-profit educational organization created in 2006 by educator Salman Khan to provide "a free, world-class education for anyone, anywhere". The organization produces micro lectures in the form of YouTube videos. In addition to micro lectures, the organization's website features practice exercises and tools for educators. All resources are available for free to anyone around the world.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started