Technical Support Specialist

Welcome to Koch Industries - one of the largest privately held companies in the world. We are currently seeking a highly skilled and dedicated Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will play a critical role in providing top-notch technical support to our wide range of internal and external customers. We are looking for someone who is passionate about problem-solving and has a strong background in technology. If you are a driven individual with excellent communication skills and a desire to work for a company that values innovation and growth, we encourage you to apply for this exciting opportunity.

1. Provide top-notch technical support to both internal and external customers.
2. Troubleshoot and resolve technical issues for various technology systems and applications.
3. Serve as the main point of contact for all technical inquiries and concerns.
4. Collaborate with cross-functional teams to ensure timely resolution of technical issues.
5. Maintain accurate records of all technical support interactions and resolutions.
6. Identify and escalate complex technical issues to appropriate teams for further investigation.
7. Stay up-to-date with the latest technology trends and updates to provide effective support.
8. Proactively identify and suggest improvements to existing technical support processes.
9. Train and educate customers on the proper use of technology systems and applications.
10. Continuously strive to improve customer satisfaction and provide exceptional customer service.
11. Follow company policies and procedures to ensure data security and confidentiality.
12. Collaborate with team members to develop and implement new technical support strategies.
13. Act as a technical resource and mentor for other team members.
14. Attend training sessions and workshops to enhance technical skills and knowledge.
15. Perform other related duties and responsibilities as assigned by the management.

According to JobzMall, the average salary range for a Technical Support Specialist in Wichita, KS, USA is between $46,000 and $60,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Some technical support specialists may earn more than $60,000 per year, while others may earn less than $46,000. Additionally, salaries may also be influenced by the industry in which the specialist works.

Koch Industries, is an American multinational corporation based in Wichita, Kansas. Its subsidiaries are involved in the manufacturing, refining, and distribution of petroleum, chemicals, energy, fiber, intermediates and polymers, minerals, fertilizers, pulp and paper, chemical technology equipment, ranching, finance, commodities trading, and investing. Koch owns Invista, Georgia-Pacific, Molex, Flint Hills Resources, Koch Pipeline, Koch Fertilizer, Koch Minerals, Matador Cattle Company, and Guardian Industries. The firm employs 120,000 people in 60 countries, with about half of its business in the United States. The company is the largest non-Canadian landowner in the Athabasca oil sands.